Frequently Asked Questions
These are some of our most asked questions. If you can't find your answer here, flick us an email
You can. But you need to make sure they adhere to our guidelines. We also can't take responsibility for any misprints caused on garments supplied. Mistakes do happen. We will however replace any misprinted garments with local stock.
All files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. For a more detailed guide, see our Artwork Guidelines .
Typical turnaround time is 5-10 business days + shipping time. Turnaround time is an estimate only and applies for standard jobs. Complex designs or orders with extra add-ons may increase turnaround time. Please allow an additional 3 days for all orders with any extras (printed tags etc.). You will provided with a due date upon the time of order receipt from our team. If you have a deadline for your order, you must let us know when placing your order and a rush fee may apply. Taking longer than 24 hours to approve your job may delay your order.
We have no minimums for DTG Printing and Digital Heat Transfers. There is a minimum of 20 units required for any Screenprinting orders.
You certainly can. Unless otherwise stated on the website, you can mix and match any styles you like. Keep in mind the pricing will be different based on the items, but we can definitely accommodate for these orders.
For any DTG or Digital Heat Transfer jobs, there's no additional cost for changing ink or shirt colours during a print run. However, for any Screenprinting order, you must have a minimum of 20 units per colourway if you'd like the ink colour changed. There is also a $35.00 ink swap fee applicable.
All orders can have up to a 5% spoilage rate. Sometimes mistakes happen, sometimes garments from the supplier are damaged. Whilst we do try to catch all errors and act promptly, our fast turnaround times don't always make this possible. If you are missing any items from your order, we will always refund you or credit you the difference.